Terms & Conditions

Welcome to Furrynestsz, owned and operated by Zenora Enterprises. Our platform offers a carefully curated collection of pet food, pet toys, grooming products, pet accessories, and everyday pet essentials. We also provide secure payment options and handle user information responsibly.

Throughout these Terms and Conditions, the terms "we," "our," and "us" refer to Zenora Enterprises, while "you," "your," and "users" refer to every individual who accesses or purchases products through Furrynestsz. By visiting or using this platform, you acknowledge that you have read, understood, and agreed to comply with these Terms and that you are legally bound by them. If you do not agree with any provision of these Terms, you must discontinue using the platform immediately.

Acceptance Of These Terms

By accessing Furrynestsz or placing an order through the platform, you acknowledge and agree to the following:

Changes To The Terms

Zenora Enterprises reserves the right to revise, modify, or update these Terms at any time without prior notice.

Continued Use Of The Platform

Your continued access to or use of the platform after updated Terms have been published will constitute your acceptance of those revised Terms.

Non-Acceptance Of The Terms

If you disagree with any provision of these Terms, you must immediately stop using the website.

Eligibility Criteria

To access the platform or purchase products, users must:

Be at least 18 years of age, or use the platform under the supervision of a parent or legal guardian.

Possess the legal capacity and authority to enter into legally binding agreements.

Right To Decline Service

We reserve the right to refuse service, restrict access to the platform, or cancel orders if the above eligibility requirements are not satisfied.

Account Registration And Protection

Certain platform features may require account registration. By creating an account, you agree to:

Provide accurate, complete, and up-to-date information.

Keep your login credentials secure and confidential.

Notify us immediately if you become aware of any unauthorised access or suspicious activity involving your account.

Accept responsibility for any loss resulting from your failure to safeguard your account credentials.

User Responsibilities And Appropriate Use

Users are expected to use the platform responsibly and in accordance with applicable laws by:

Using the website only for lawful and personal purposes.

Refraining from activities that may disrupt, damage, or interfere with the platform's security, functionality, or performance.

Not attempting to gain unauthorised access to restricted sections of the platform or to other users' accounts.

Not uploading, posting, or distributing unlawful, harmful, offensive, or inappropriate content.

Avoiding any fraudulent, deceptive, or misleading conduct.

Failure to comply with these responsibilities may result in temporary suspension or permanent termination of access to the platform.

Product Information And Availability

We make reasonable efforts to ensure the accuracy of product information displayed on the platform. However:

Product images may differ slightly because of lighting, photography techniques, or display settings.

Product availability is subject to current inventory levels.

Certain products may be available only in limited quantities or may be discontinued without prior notice.

Orders may be cancelled if pricing errors or incorrect product information are identified.

Pricing, Orders And Payment

All purchases made through the platform are subject to the following conditions.

Price Revisions

Product prices may be revised or updated at any time without prior notice.

Order Cancellation

Orders may be cancelled if incorrect pricing or inaccurate product information is identified, even after payment has been completed.

Accepted Payment Methods

UPI

Net banking

Credit/debit cards

Digital wallets

Secure Payment Processing

Payments are processed through secure third-party payment gateways. We do not retain sensitive payment information.

Accuracy Of Billing Information

Users are responsible for providing complete and accurate billing details.

Order Verification

Orders may be reviewed, delayed, or cancelled if suspicious activity is detected.

Order Confirmation

A confirmation email will be sent after an order is successfully placed. Final confirmation will be issued once the order has been processed and dispatched.

Intellectual Property

All content available on this website, including text, graphics, images, icons, layouts, design elements, and source code, is the exclusive property of Furrynestsz or its licensors.

Permitted Use

Users may:

Access website content solely for personal and non-commercial use.

Download or print materials only for personal reference.

Prohibited Activities

The following actions are strictly prohibited:

Uploading viruses, malware, or other harmful software.

Interfering with the security, functionality, or performance of the website.

Using bots, scripts, or automated tools to collect or extract website content.

Providing false, incomplete, or misleading information.

Publishing unlawful, defamatory, or offensive material.

Violating any applicable laws or regulations.

Failure to comply with these requirements may result in permanent account suspension and may also lead to legal action.

Privacy Policy

Your use of this platform is also subject to our Privacy Policy, which explains the manner in which user information is collected, processed, and protected.

Limitation Of Liability

To the fullest extent permitted by applicable law, Furrynestsz shall not be liable for any indirect, incidental, or consequential damages arising from the use of, or inability to use, the platform, its services, or its products.

Indemnification

By accessing or using the platform, you agree to indemnify and hold harmless Furrynestsz, together with its affiliates and employees, against any claims, losses, damages, or liabilities arising from misuse of the platform or any violation of these Terms.

Force Majeure

We shall not be liable for any delay, interruption, or failure to fulfil our obligations where such circumstances arise due to events beyond our reasonable control, including, but not limited to, natural disasters, conflicts, strikes, pandemics, or technical failures.

Governing Law And Jurisdiction

These Terms and Conditions shall be governed by the laws of India. Any disputes arising under these Terms shall be subject exclusively to the jurisdiction of the courts located within India.

Dispute Resolution

Users are encouraged to contact our support team at zenoraenterprises67@gmail.com to resolve any concerns or disputes through informal discussion. You agree to make reasonable efforts to achieve an amicable resolution before initiating formal legal proceedings.

Suspension And Termination

We reserve the right to temporarily suspend or permanently terminate access to the platform without prior notice if any breach of these Terms or any harmful activity is identified.

Revisions To These Terms

These Terms and Conditions may be revised or updated from time to time. Your continued use of the platform after any changes have been published will be treated as acceptance of the updated Terms.

Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us at: zenoraenterprises67@gmail.com.

Shipping & Delivery Policy

At Furrynestsz, owned and operated by Zenora Enterprises, we are committed to delivering a convenient, reliable, and hassle-free shopping experience for every customer.

For the purpose of this Shipping Policy, the terms "we," "our," and "us" refer to Zenora Enterprises, while "you," "your," and "user" refer to customers who place orders through our platform. By completing a purchase, you acknowledge that you have read, understood, and accepted the terms and conditions outlined in this Shipping Policy.

Shipping Coverage

Orders are delivered to all eligible and serviceable pin codes across India.

International shipping is not available at this time.

Order Processing

Orders are typically prepared and processed within 1–2 business days following order confirmation.

Processing times do not include weekends or public holidays.

Once your order has been processed, a confirmation email containing the complete order details will be sent to your registered email address.

Estimated Delivery Time

Orders are generally delivered within 3–8 business days.

Actual delivery times may vary depending on the customer's location and the courier partner assigned to the shipment.

Reasons For Delivery Failure

Delivery attempts may be unsuccessful due to any of the following reasons:

Incorrect or incomplete shipping information provided during checkout.

The recipient is unavailable at the specified delivery address when delivery is attempted.

The package is refused at the time of delivery.

Undelivered And Returned Orders

Orders that cannot be delivered successfully will be returned to our warehouse.

Customers may contact our support team to request the re-shipment of returned orders.

Damaged Or Missing Shipments

Damaged Deliveries

Customers must inform our support team within 48 hours of receiving the order.

Clear photographs of the damaged product or its packaging must be provided for verification.

Lost Shipments

If a shipment is confirmed to have been lost during transit, a replacement or refund will be provided after verification with the courier partner.

Shipping Assistance

If you have any questions, concerns, or require assistance regarding shipping, please contact us at: zenoraenterprises67@gmail.com

We remain committed to ensuring that every order is delivered safely, efficiently, and with as little inconvenience as possible.

Returns & Refund Policy

At Furrynestsz, owned and operated by Zenora Enterprises, we are committed to providing every customer with a reliable, convenient, and satisfying shopping experience.

For the purpose of this Return & Refund Policy, the terms "we," "our," and "us" refer to Zenora Enterprises, while "you," "your," and "user" refer to customers who place orders through our platform. By placing an order, you acknowledge that you have read, understood, and agreed to comply with the return and refund procedures described in this Policy.

Return Eligibility

To be eligible for a return, the product must satisfy all of the following requirements.

Original Product Condition

The product must remain unused and unwashed.

It must be returned in its original condition with all tags, labels, and packaging intact.

Complete Packaging

The product must be returned together with all original packaging materials, tags, and labels.

Non-Eligible Returns

Products that have been used, washed, altered, or modified in any manner will not qualify for a return.

Return Timeframe

Return requests must be submitted within 48 hours of delivery by contacting our customer support team.

Products that fail to meet the above eligibility requirements may be declined.

Return Request Procedure

To submit a return request, please complete the following steps:

Submit Your Request

Send an email to zenoraenterprises67@gmail.com with your Order ID and the reason for requesting a return.

Provide Supporting Details

Share clear images of any damaged, defective, or incorrect products for verification.

Follow The Return Instructions

Once your return request has been approved, detailed return instructions will be provided.

Note: Return requests that do not follow the required procedure may be declined at our discretion.

Refund Assessment And Processing

All returned products will be inspected to confirm whether they meet the return eligibility requirements.

Customers will be informed whether their refund request has been approved or declined.

Approved refunds will be processed and credited to the original payment method within 5–7 business days.

A confirmation email will be sent once the refund has been successfully processed.

Partial Refund Eligibility

In certain circumstances, products that only partially meet the return requirements, such as items with minor damage or missing original packaging, may be eligible for a partial refund at our discretion.

Damaged, Defective, Or Incorrect Products

Any damaged, defective, or incorrect product must be reported within 48 hours of delivery.

Clear images or videos must be sent to zenoraenterprises67@gmail.com to support the verification process and assist in resolving the issue more efficiently.

Return And Refund Assistance

If you have any questions, concerns, or require assistance regarding returns or refunds, please contact us at: zenoraenterprises67@gmail.com

Cancellation Policy

At Furrynestsz, owned and operated by Zenora Enterprises, we are committed to delivering a convenient, seamless, and hassle-free shopping experience for every customer.

For the purpose of this Cancellation Policy, the terms "we," "our," and "us" refer to Zenora Enterprises, while "you," "your," and "user" refer to customers who place orders through our platform. In certain circumstances, order cancellations may be permitted, and this Policy explains how cancellation requests are submitted and processed.

Cancellation Before Shipment

Cancellation requests will be accepted only if all of the following conditions are met:

The cancellation request must be submitted within 24 hours of placing the order or before the order has been shipped, whichever occurs first.

Requests for cancellation must be sent to our support team via email.

Once the cancellation request has been approved, the applicable refund will be processed and credited to the original payment method within 5–7 business days.

Cancellation After Dispatch

Orders cannot be cancelled after they have been dispatched or shipped.

Customers who wish to return a product after delivery must follow the procedure outlined in the Return & Refund Policy.

Order Modification Policy

After an order has been successfully placed, the following changes cannot be made:

Changing or replacing the selected product.

Updating or modifying the delivery address.

If any changes are required, customers must:

Cancel the existing order, provided it satisfies the applicable cancellation conditions.

Place a new order using the correct or updated information.

Cancellation Assistance

If you have any questions, require clarification, or need assistance regarding order cancellations, please contact us at: zenoraenterprises67@gmail.com

We remain committed to handling cancellation requests efficiently while ensuring clear and timely communication throughout the entire process.

Grievance Redressal Policy

At Furrynestsz, owned and operated by Zenora Enterprises, we are committed to providing every user with a transparent, reliable, and equitable shopping experience.

For the purpose of this Grievance Policy, the terms "we," "our," and "us" refer to Zenora Enterprises, while "you," "your," and "user" refer to customers who use our platform. We are dedicated to handling all complaints and concerns in a timely, professional, and fair manner, in accordance with applicable laws and regulations.

Understanding Grievances

A grievance refers to any complaint, concern, or dissatisfaction relating to products or services purchased through our platform. This may include the following:

Product-Related Concerns

Issues involving defective products.

Concerns regarding product quality.

Complaints related to purchased pet essentials.

Delivery-Related Concerns

Delayed deliveries.

Incorrect deliveries.

Unsuccessful delivery attempts.

Payment-Related Concerns

Transaction failures.

Other payment-related issues.

Return And Refund Concerns

Complaints or issues associated with returns or refunds.

Customer Support Experience

Concerns regarding the assistance or service provided by our customer support team.

Policy Clarifications

Requests for additional information or clarification regarding company policies.

How To Submit A Grievance

To register a grievance, please follow these steps:

Visit the "Help Centre" or "Contact Us" section available on our website or application.

Select the category that best matches your concern.

Provide your Order ID, clearly describe the issue, and attach any relevant supporting documents or images.

Submit your grievance for review by our support team.

Once your grievance has been submitted, it will be reviewed, and an appropriate response will be provided.

Escalation To The Grievance Officer

If your concern remains unresolved or you are not satisfied with the response provided, you may take the following steps:

Escalate the matter to the appointed Grievance Officer.

All escalated grievances will be handled in accordance with the Information Technology Act, 2000, and other applicable regulations.

Each escalated matter will be reviewed fairly and impartially by the Grievance Officer.

The Grievance Officer can be contacted at zenoraenterprises67@gmail.com.

Grievance Resolution Procedure

Acknowledgement

A confirmation email acknowledging receipt of your grievance will be sent within 48 hours.

Reference Number

A unique reference ID will be issued to help you track the progress of your complaint.

Resolution Timeline

Grievances are generally resolved within 7 working days or within the timeframe prescribed under applicable laws.

Status Updates

Regular updates regarding your grievance will be shared through your registered contact information.

Closure Of A Grievance

A grievance will be considered resolved and closed under the following circumstances:

A satisfactory resolution has been provided by the support team or the Grievance Officer.

No response is received from the user within a reasonable period after the resolution has been communicated.

A final decision has been reached in accordance with company policies and applicable legal requirements.

Contact Information

If you have any questions, require assistance, or wish to submit a grievance, please contact us at: zenoraenterprises67@gmail.com

We remain committed to resolving every concern promptly while ensuring fairness, transparency, and professionalism throughout the grievance resolution process.

Risk Factor Policy

At Furrynestsz, owned and operated by Zenora Enterprises, users acknowledge and understand that certain risks are naturally associated with online shopping. While we make reasonable efforts to ensure the accuracy of product descriptions and images, users should take note of the following:

Minor differences in colour, texture, appearance, or finish may occur because of lighting conditions, screen settings, display variations, or individual perception.

Users are encouraged to carefully review all available product information and contact our support team if any clarification is required before placing an order.

Product Availability And Inventory

Product availability is based on current inventory levels.

Unexpected customer demand or technical issues may occasionally result in stock discrepancies or delivery delays.

We reserve the right to modify, postpone, or cancel orders whenever necessary.

In such cases, affected customers will be notified promptly, and where applicable, appropriate alternatives or refunds will be offered.

Product Colour Representation

Product colours displayed on the platform are presented as accurately as reasonably possible.

Minor variations in colour may occur due to differences in display settings, screen brightness, or lighting conditions.

Such variations are considered normal and shall not be regarded as product defects or inaccurate representations.

Shipping And Delivery Risks

Orders are delivered through reliable third-party logistics providers.

Although we work with trusted delivery partners, unforeseen circumstances may occasionally lead to delays, damage, or loss during transit.

We remain committed to providing timely assistance for all shipping-related concerns.

Customers are encouraged to contact our support team immediately if they experience any issues related to the delivery of their orders.

Third-Party Platform Disclaimer

Our platform operates independently and does not endorse, promote, or represent any external websites or third-party platforms.

We have no affiliation with any external website, and any claim suggesting such an association is incorrect.

If users discover any website falsely claiming to be connected with us, they are requested to report it without unnecessary delay.

We accept no responsibility for any content, transactions, or outcomes arising from the use of such unauthorised platforms.

Contact Information

If you have any questions, concerns, or require assistance regarding this Risk Factor Policy, please contact us at: zenoraenterprises67@gmail.com

Cookie Policy

Welcome to Furrynestsz, owned and operated by Zenora Enterprises. Our platform uses cookies to deliver a seamless, reliable, and personalised shopping experience. This Cookies Policy explains what cookies are and how they are used whenever users visit or interact with our website.

Throughout this Policy, the terms "we," "our," and "us" refer to Zenora Enterprises, while "you," "your," "user," and "users" refer to every individual who accesses or makes purchases through Furrynestsz. By accessing or using our platform, you acknowledge that you have read, understood, and accepted the practices described in this Cookies Policy.

Understanding Cookies

What Are Cookies?

Cookies are small text files that are stored on devices such as computers, smartphones, or tablets when a user visits a website.

Purpose Of Cookies

These files help websites function efficiently while enabling website owners to collect and process certain information relating to user interactions.

Benefits Of Cookies

Cookies assist in:

Improving website navigation and overall usability.

Supporting website functionality and operational performance.

Delivering a faster, smoother, and more convenient browsing experience.

Why We Use Cookies

Our platform uses cookies for the following purposes:

Enhancing User Experience

To make website navigation easier and provide users with a more convenient shopping experience.

Remembering User Preferences

To store user settings and preferences, making future visits simpler and more efficient.

Monitoring Website Performance

To analyse user activity, interactions, and performance data so that we can improve website functionality and the overall platform experience.

Delivering Personalised Content

To present relevant product recommendations based on browsing behaviour and user interests.

Supporting Marketing Activities

To assist with promotional campaigns, marketing activities, and targeted advertising efforts.

Together, these cookies contribute to providing users with a secure, efficient, and personalised browsing experience.

Categories Of Cookies We Use

Our platform may use the following types of cookies.

Essential Cookies

These cookies are necessary for the proper operation of the website, including:

Website navigation.

Secure login access.

Transaction processing.

Performance Cookies

These cookies collect anonymous information relating to:

Website usage patterns.

User interactions.

Error tracking and performance analysis.

The information gathered helps improve the overall efficiency and performance of the platform.

Functionality Cookies

These cookies remember user preferences, including:

Language preferences.

Regional settings.

This enables us to provide a more personalised browsing experience.

Advertising And Targeting Cookies

These cookies are used to:

Display advertisements that are relevant to user interests.

Measure the effectiveness of promotional and marketing campaigns.

Third-Party Cookies

Authorised third-party service providers, including Google Analytics, Meta Pixel, and advertising partners, may place cookies on users' devices.

These cookies may be used for:

Analysing website traffic patterns and performance insights.

Delivering personalised advertisements and promotional content.

Each third-party service provider manages its cookies in accordance with its own privacy and cookie policies.

Managing Your Cookie Preferences

Users can manage or control cookie settings through the following options.

Browser Settings

Most web browsers allow users to enable, disable, or delete cookies through their browser settings.

Cookie Banner Or Preference Centre

The platform may provide options that allow users to accept, decline, or customise their cookie preferences.

Do Not Track Signals

Some web browsers offer a Do Not Track feature. However, our website does not currently respond to these signals.

Note: Disabling certain cookies may affect website performance or restrict access to specific platform features.

Updates To This Cookies Policy

This Cookies Policy may be revised from time to time to reflect changes in legal requirements, regulatory obligations, or technological developments. The latest version will always be published on this page together with the updated effective date.

Contact Information

If you have any questions, concerns, or require further clarification regarding this Cookies Policy or our use of cookies, you may contact us at: zenoraenterprises67@gmail.com